Helping Your Help Desk: An Introduction to Help Desk Management

I am excited to announce the release of my first book, Helping Your Help Desk: An Introduction to Help Desk Management!

I have dreamed of becoming an author for a long time, and while I always thought that my first book would be a work of fiction, what better way to kick off my writing career with a book about IT. I mean, it is what I have been living and breathing for well over a decade now, so why not?

If you are new to help desk management, or aspire to move into a leadership position, then this book is for you. As a manager, you will gain a lot of new responsibilities. This book discusses a wide variety of topics, from overseeing technical support operations to considerations that need to be taken into account when leading a group of people. Learn best practices for communication and team guidance, managing the needs of your employees, and recommendations for helping your help desk operate as efficiently and effectively as possible. This book will help set you up for success as you begin your journey into the world of leadership.

The book is available now on Amazon - $4.99 for the Kindle version, $9.99 for paperback, or you can read for FREE with Kindle Unlimited.

If you take the time to read the book - THANK YOU. If you enjoy the book, please leave a review. I can't wait to hear your thoughts!